Shipping & Returns

SHIPPING

Free worldwide shipping is applicable for all orders. To ensure that your order reaches you in good condition, in the shortest span of time, shipping is through reputed courier agencies only.

All shipping costs and applicable taxes are included. However, the customer is fully responsible for all customs/duties fees that may apply. Customs fees and duties vary depending on the country. Please contact your local postal service for customs fees/duties information in your area.

If you would like to purchase framed artwork, please contact us for timelines and rates.

Artworks are sent direct from the artists’ studio, therefore packaging may vary from artwork to artwork. If you purchase artworks from more than one different artist, they may be delivered to you in different packaging and on different dates.

Packaging is provided by the artist and must meet our packaging standards which are very high, ensuring your purchase arrives in perfect condition.

Average delivery time for international deliveries is 14 – 21 working days. Dispatch times may vary according to availability and any guarantees made as to delivery times may be subject to delays as a result of postal or courier delays, or force majeure, for which we will not be responsible..  However, due to customs processing, which is fully beyond our control, it may take up to 30 days for your order to arrive.

Please note that although international orders have a tracking number, once the package goes through customs, it is no longer possible for us to gather detailed information on the whereabouts of the package.  You will be notified by your local postal service if your order is being held awaiting payment of customs fees.

 

RETURNS

We do not accept returns, but we are happy to replace items that have been damaged or lost in transit.  Please contact us if your artwork has arrived damaged or has been lost in transit.

Please note that colors may appear slightly different depending on the screen you are using.  If you are uncertain about the colors in our original paintings, please contact me and I can send you additional images to give you a better sense of the colors.

In the unlikely case that our shipment does not reach you in good condition or is lost in transit, do contact us as soon as possible so that we can resolve the matter quickly.